Knowing-Doing Gap | Ideal Customer Journey | Customer Centric Solutions LLC | CX Strategy and Experience Design
![Summary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book: BusinessNews Publishing, BusinessNews: 9782511045008: Amazon.com: Books Summary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book: BusinessNews Publishing, BusinessNews: 9782511045008: Amazon.com: Books](https://m.media-amazon.com/images/I/717CmdMbe8L._AC_UF1000,1000_QL80_.jpg)
Summary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book: BusinessNews Publishing, BusinessNews: 9782511045008: Amazon.com: Books
![Summary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book: BusinessNews Publishing, BusinessNews: 9782511045008: Amazon.com: Books Summary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book: BusinessNews Publishing, BusinessNews: 9782511045008: Amazon.com: Books](https://m.media-amazon.com/images/I/31x1vMPMPJL._SR600%2C315_PIWhiteStrip%2CBottomLeft%2C0%2C35_PIStarRatingFOUR%2CBottomLeft%2C360%2C-6_SR600%2C315_ZA6%2C445%2C290%2C400%2C400%2CAmazonEmberBold%2C12%2C4%2C0%2C0%2C5_SCLZZZZZZZ_FMpng_BG255%2C255%2C255.jpg)